Internet sales of our products are identified as distance contracts, therefore governed according to Legislative Decree No. 206/05 (Art. 50 to 68), which regulates the matter of distance contracts, i.e. performed outside business premises. If the Customer is a consumer (i.e. a natural person purchasing the goods for purposes not related to their professional activity, i.e. not making the purchase by indicating in the order form to SchianoStore. a VAT reference), has the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide an explanation and without penalty. To exercise this right, the Customer must send to SchianoStore a written communication to that effect, and within 14 days from the notice of withdrawal also provide for the shipment of the purchased goods (ask the seller for the return address).

Right of withdrawal

You have the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires after 14 days from the day (“in the case of a contract of sale: “on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.”).

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an express declaration (e.g. letter sent by post, fax or e-mail) to the following address:
the e-mail address

In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

The Right of Withdrawal is subject to exceptions and exclusions regulated by Legislative Decree 21/2014

Return Times

You are kindly requested to return the goods or hand them over to us without undue delay and in any case within 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments you have made to us, including the costs of delivery (except for any additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may only be withheld beyond 14 days until you have proved that you have sent back the goods or until they have been received by us, whichever is sooner.

Such refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a consequence of such a refund (The refund may be suspended until receipt of the goods or until the consumer has proved that he or she has returned the goods, whichever is earlier).

You are only liable for the diminution in value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Applicable law and jurisdiction:

These General Terms and Conditions and the relationship between F.lli Schiano Europe srl. and the consumer shall be governed by the laws of the Italian Republic. Any dispute inherent to, arising out of, or in any way connected with these General Terms and Conditions of Contract shall be referred to the jurisdiction of the Court where the purchaser is a private individual acting for purposes unrelated to the exercise of his business or professional activity, the mandatory territorial jurisdiction shall be that of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

The European Consumer is informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to settle out of court any disputes relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, if you are a Consumer established in Europe, you may use this platform to resolve any dispute arising from the online contract concluded on this website. The European ODR platform is available at the following link: